All orders will be processed and shipped within two business days, excluding holidays. Any unexpected delays in shipping will be communicated immediately through email. Domestic orders will ship via UPS Ground. Alaska, Hawaii and International orders will ship via USPS. PFAU is not responsible for any extra taxes and fees that may apply once the package arrives in the destination country. If you prefer another carrier or require expedited delivery please contact us here.
Domestic: $10 (0-5 lbs) $25 (6-10 lbs)
Alaska/Hawaii: $15 (0-5 lbs) $30 (6-10 lbs)
International: $35 (0-5 lbs) $55 (6-10 lbs)
If for some reason you are not completely satisfied with your purchase you may return or exchange the item for store credit within 14 days of receipt. The item must be returned in unused condition with the receipt. Any item that is not in the same condition as it was shipped will not be accepted as a return. Shipping costs are the responsibility of the customer. Please allow 2 business days for us to process your return and issue a store credit. Customer satisfaction is extremely important to us so please contact us
with any feedback if you feel we could improve our products or customer service.
PFAU - Returns
4014 Avenue D
Austin, TX 78751
PFAU is required to charge the appropriate sales tax to orders shipping within Texas. Shipments to addresses outside of Texas will not be charged sales tax.